RETURNS/EXCHANGES/REFUNDS
Step by step process for Returns & Exchange:
- Return / Exchange request needs to be within 7 days of the delivery date.
- We do not take return on sale items or any discounted items
- Order needs to be returned by the customer by His/Her own expenses
- Once we receive the product, we would get in touch with you to confirm your request.
- Please note we do not do refunds. We exchange the product in case there is a size /Quality issue.
- In case there is a manufacturing defect we refund the whole amount. Manufacturing defects are subject to approval from our quality department
- Orders booked in any discount scheme cannot be exchanged or returned
- In case the package is tampered or open do not accept the same at the time of delivery.
- Note: All returned products must be unused or unwashed or undamaged and return with the original packing and tags when we receive it. Items without tags will not be accepted.
- Note: The refund / exchange is subject to your returns meeting the above conditions else returns / exchange will not be accepted.
- For Free Shipping The Shipment Charges Will Be Bared By The Customer While Returning The Order & The Remaining Amount Will Be Refunded To The Customer.
In case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on info@macclite.com. In case you fail to intimate about the same, return might not be processed.
PLEASE NOTE: KEEPING HYGIENE IN MIND, NO RETURNS OR EXCHANGE WILL BE APPLICABLE ON USED PRODUCTS.
What items are returnable?
You can return your items within 7 days of receipt of your shipment.
- They must be in original condition
- For all the products, unwashed and unused
- In the original packaging
Free gifts or promotional items are not returnable!
For any more concerns please write to us at info@macclite.com